Privacy Policy
Last Updated: January 15, 2026•Version: 1.0
At Ledger Link, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management platform.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, company name, phone number
- Business Data: Inventory items, transactions, locations, users
- Payment Information: Billing address, payment method (processed securely through Square)
- Communications: Support requests, feedback, survey responses
1.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent, clicks
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies: Session cookies, preference cookies, analytics cookies
- Log Data: Error logs, performance metrics, security events
2. How We Use Your Information
We use collected information for:
- Service Delivery: Provide and maintain the Ledger Link platform
- Account Management: Create and manage your account, process payments
- Communication: Send service updates, support responses, newsletters
- Improvement: Analyze usage to improve features and performance
- Security: Detect fraud, prevent abuse, ensure system security
- Compliance: Meet legal obligations and enforce our terms
3. Data Storage and Security
3.1 Data Storage
Your data is stored securely using Supabase (PostgreSQL) with encryption at rest and in transit. Data centers are located in the United States with backups in multiple regions.
3.2 Security Measures
- End-to-end encryption for data transmission (TLS 1.3)
- Database encryption at rest (AES-256)
- Multi-factor authentication available
- Regular security audits and penetration testing
- Employee access controls and training
- Automated backup and disaster recovery
4. Third-Party Services
We use the following third-party services:
5. Cookies and Tracking
We use cookies for:
- Essential Cookies: Session management, authentication (required)
- Analytics Cookies: Usage patterns, performance metrics (optional)
- Preference Cookies: User settings, language, theme (optional)
You can control cookies through your browser settings. See our Cookie Policy for more details.
6. Your Rights
6.1 GDPR Rights (EU Users)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
- Withdraw Consent: Revoke consent at any time
6.2 CCPA Rights (California Users)
- Know: What personal information we collect and how it's used
- Delete: Request deletion of your personal information
- Opt-Out: Opt out of the sale of personal information (we do not sell data)
- Non-Discrimination: Equal service regardless of privacy choices
To exercise your rights, contact us at privacy@theledgerlink.com
7. Data Retention
We retain your data:
- Active Accounts: As long as your account is active
- After Cancellation: 30 days (then permanent deletion)
- Legal Requirements: Longer if required by law (e.g., tax records)
- Backups: Up to 90 days in encrypted backups
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place including:
- Standard Contractual Clauses (EU-approved)
- Privacy Shield framework compliance where applicable
- Data Processing Agreements with all processors
9. Children's Privacy
Ledger Link is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification for significant changes
- Requiring re-acceptance for major changes
11. Contact Us
For questions about this Privacy Policy or our privacy practices:
By using Ledger Link, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.